Car Rental Safety in Vinnytsia
Car rental safety in Vinnytsia is one of the main priorities of VIP CAR. We aim to ensure the safe use of our website, protect customer information, and provide a clear vehicle booking process. This page explains the main safety rules for contacting the company, arranging a rental, making payments, and using a rental vehicle.
This policy applies to website visitors, customers, drivers, representatives of legal entities, and other persons who interact with VIP CAR.
Personal data protection
When you make a booking, we may collect your name, telephone number, email address, required rental dates, and information about the selected vehicle. Passport details, driving licence information, and other data required under the rental terms may also be needed to prepare the rental agreement.
The collected information may be used for:
- processing your request and confirming the booking;
- preparing the rental agreement;
- communicating with the customer;
- checking compliance with the rental requirements;
- meeting legal and accounting requirements;
- resolving matters related to the use of the vehicle.
Access to this information is provided only to employees or contractors who need it to perform the relevant tasks.
Secure vehicle booking
Book a vehicle through the official VIP CAR website, the contact form, or the company’s confirmed communication channels. Before making a payment or providing documents, make sure that you are communicating with an authorised VIP CAR representative.
Official telephone number:
Do not send copies of your documents to unknown persons who cannot confirm their connection with the company. Do not follow suspicious links or install applications at the request of unknown individuals.
Payment security
Before making a payment, check the amount, payment purpose, selected vehicle, rental period, and recipient details. Payment and refund conditions should be agreed upon before the booking is confirmed.
VIP CAR representatives should never ask a customer to provide:
- a bank card PIN;
- a password for a banking application;
- one-time login or confirmation codes;
- complete access details for a bank account;
- passwords for email accounts or personal profiles.
If a payment request appears suspicious, call VIP CAR using the official telephone number and verify the information before transferring any money.
Protection from fraudulent messages
Fraudsters may use the company name, vehicle photographs, or similar-looking pages to obtain money or personal documents. Always check the website address, telephone number, payment details, and content of the message.
Warning signs of a suspicious request include:
- a demand to transfer money immediately without a confirmed booking;
- a price that differs significantly from the rates shown on the website;
- a request to pay using unverified payment details;
- a request for passwords, PINs, or codes received by SMS;
- refusal to provide the rental terms or confirm the selected vehicle;
- pressure, threats, or demands to act without verifying the information.
You can report a suspicious message through the contact page.
Document security
Customer documents should only be used to verify identity, confirm the right to drive, prepare the rental agreement, and meet other lawful requirements. Do not leave your passport, driving licence, or bank card unattended.
Before providing documents, make sure that you understand why they are required. Do not publish photographs of your documents online or send them through unverified communication channels.
Vehicle inspection before collection
Before the rental begins, inspect the vehicle together with a VIP CAR representative. Check the bodywork, interior, wheels, windows, lights, mileage, fuel level, and equipment.
Existing scratches, dents, or other visible issues should be recorded before the journey begins. Make sure that the information in the rental documents matches the actual condition of the vehicle.
Safe use of the rental vehicle
Only drivers included in the rental agreement may operate the vehicle. Each driver must hold a valid driving licence, follow traffic regulations, and use the vehicle only for its intended purpose.
During the rental period, it is prohibited to:
- allow an unauthorised person to drive the vehicle;
- drive under the influence of alcohol or drugs;
- use the vehicle for unlawful activities;
- participate in racing or dangerous testing;
- repair the vehicle or modify its construction without approval;
- travel to a restricted area without prior approval;
- leave the keys or vehicle documents unattended inside the car.
What to do in the event of a vehicle fault
If a warning light appears on the dashboard, you hear an unusual sound, or the vehicle begins operating abnormally, stop in a safe location and contact a VIP CAR manager.
Do not continue driving if this may create a danger or increase the damage. Do not arrange repairs, towing, or replacement parts without prior approval, except when immediate action is necessary to protect human life or health.
What to do in the event of an accident
In the event of a road traffic accident:
1. Stop the vehicle. Switch on the hazard warning lights and place the warning triangle in the required position.
2. Check whether anyone is injured. Call emergency medical services when necessary.
3. Contact the appropriate authorities. Follow applicable laws and the requirements relevant to the circumstances of the accident.
4. Contact VIP CAR. Tell the manager the location, time, and a brief description of the incident.
5. Record the circumstances. Take photographs of the vehicles, damage, registration plates, and surrounding road conditions.
6. Do not admit liability or agree to compensation. Do not arrange payment or begin repairs without approval.
Loss of keys or documents
If you lose the vehicle keys, registration documents, or other property provided with the vehicle, notify VIP CAR immediately. Do not leave the vehicle unlocked or unattended. Further actions and possible charges are determined by the rental agreement.
Account security
If the website provides a personal account, create a unique password and do not share it with anyone. Always sign out after using your account on another person’s device.
If you suspect unauthorised access, change your password and notify the company through its official contact channels.
Updates to this safety policy
VIP CAR may update this page when changes are made to the website, booking process, or vehicle usage rules. The current version of the safety policy is published on this page.
Contact information
For questions about safety, suspicious messages, bookings, or vehicle use, contact VIP CAR:
Telephone: +38 067 433 13 02
Contact form: contact VIP CAR
