VIP CAR Privacy Policy

Effective date: 12 July 2026.

This VIP CAR Privacy Policy explains how VIP CAR collects, uses, stores, shares, and protects the personal data of website visitors, customers, drivers, and representatives of legal entities.

By using the website, submitting a request, creating an account, or contacting VIP CAR, you confirm that you have read and understood this Privacy Policy.

1. Personal data controller

Personal data controller: [ENTER THE FULL NAME OF THE SOLE PROPRIETOR OR COMPANY], operating under the VIP CAR brand.

Company registration number or tax identification number: [ENTER THE NUMBER].

Address: [ENTER THE REGISTERED OR POSTAL ADDRESS].

Telephone: +38 067 433 13 02.

Email: [ENTER THE OFFICIAL EMAIL ADDRESS].

Requests concerning personal data may also be submitted through the Contact page.

2. Personal data we may collect

Depending on how you use the website and VIP CAR services, we may collect the following categories of information:

first name and surname;
telephone number;
email address;
date of birth when required to verify compliance with rental conditions;
passport, ID card, or other identity document details;
driving licence details;
tax identification number when required for the rental agreement;
information about the selected vehicle, rental dates, route, and rental period;
information about additional drivers;
information voluntarily provided by the user through forms and messages;
information about bookings, agreements, payments, vehicle returns, and support requests;
IP address, browser type, device information, approximate location, and website technical logs;
account information when the user registers on the website;
cookies and similar technical identifiers.

Please do not provide information that is not required for booking a vehicle, preparing a rental agreement, or resolving your request.

3. How we collect personal data

We may receive personal data:

through booking and contact forms;
during telephone calls or communication through messaging services;
when an account is created;
when a rental agreement is prepared and performed;
when services are paid for;
when a vehicle is collected or returned;
automatically when the website is visited;
from an authorised company representative or another person making a booking on behalf of a driver.

4. How we use personal data

VIP CAR may process personal data for the following purposes:

receiving and processing requests;
checking vehicle availability;
communicating with customers;
preparing, entering into, and performing rental agreements;
checking documents, age, and driving experience;
adding authorised drivers to the rental agreement;
arranging vehicle collection and return;
processing payments and returning security deposits;
providing support during the rental period;
handling complaints, claims, insurance cases, and disputes;
fulfilling accounting, tax, and other legal obligations;
protecting the website, customers, vehicles, and company against fraud;
improving website performance and service quality;
sending informational or promotional messages when the required consent or other lawful basis exists.

5. Legal grounds for processing

Depending on the circumstances, personal data may be processed on the following legal grounds:

the user’s consent;
the need to take steps before entering into an agreement;
entering into and performing a rental agreement;
compliance with legal obligations;
protection of the legitimate interests of VIP CAR, customers, or third parties;
the establishment, exercise, or defence of legal claims.

When processing is based on consent, the user may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before the relevant request was received.

6. Bookings and rental agreements

To determine whether a customer is eligible to rent a vehicle and to prepare a rental agreement, VIP CAR may request documents confirming the customer’s identity and right to drive.

Without the required information, the company may be unable to confirm a booking, enter into an agreement, or provide the vehicle.

Information relating to agreements, payments, insurance cases, and supporting documents may be retained after the rental has ended for the period required to meet legal, accounting, and contractual obligations.

7. Payment information

When payment is made through a bank or an external payment service provider, payment details may be processed directly by the relevant financial institution.

VIP CAR may receive information about the payment amount, date, status, purpose, and transaction identifier. We do not ask customers to provide their bank card PIN, banking application password, or one-time login or confirmation code.

8. Cookies

The website may use cookies and similar technologies to:

remember user preferences;
maintain authorisation and personal account functionality;
protect forms and user accounts;
analyse website performance and visitor activity;
identify technical errors;
measure advertising performance when relevant services are enabled.

Essential cookies are required for the website to function correctly. Separate consent may be requested for analytical and advertising cookies when required by applicable law.

Users may restrict or delete cookies through their browser settings. Disabling cookies may prevent certain website functions from operating correctly.

9. Analytics and third-party services

The website may use web analytics, hosting, anti-spam, email, mapping, messaging, payment, and other technical services.

These service providers may receive only the information required to perform their functions. Their processing activities are also governed by their own privacy policies and agreements with VIP CAR.

10. Parties that may receive personal data

Where necessary, personal data may be shared with:

VIP CAR employees and authorised representatives;
website hosting and technical support providers;
banks and payment institutions;
insurance companies;
accountants, lawyers, and other professional advisers;
email, CRM, and communication service providers;
public authorities when required by law;
other parties with the user’s consent or when disclosure is required to perform the rental agreement.

VIP CAR does not sell users’ personal data to third-party advertisers.

11. International data transfers

Some technical, analytical, or cloud service providers may process information on servers located outside Ukraine.

In such cases, VIP CAR aims to use providers that apply appropriate contractual, organisational, and technical measures to protect personal data.

12. Data retention period

Personal data is retained only for as long as necessary for the purposes for which it was collected, unless a longer period is required by law, an agreement, accounting obligations, or the need to protect the company’s legal rights.

The retention period may depend on the type of information:

requests that do not result in an agreement — for the period required to process the request;
rental agreement information — for the periods required by law and contractual obligations;
payment and accounting documents — for the mandatory retention period;
technical logs — for the period required for security and diagnostics;
marketing contact details — until consent is withdrawn or the user unsubscribes.

13. Information security

VIP CAR applies reasonable technical and organisational measures to protect personal data against loss, unlawful access, alteration, disclosure, or destruction.

These measures may include access restrictions, secure connections, backups, account management, software updates, and event logging.

However, no method of transmitting or storing information can guarantee absolute security.

14. User rights

Subject to applicable law, users may contact VIP CAR to request:

confirmation of whether their personal data is being processed;
information about the purposes and methods of processing;
access to their personal data;
correction of inaccurate or outdated information;
deletion of data when there is no lawful basis for its continued retention;
restriction of or objection to certain processing activities;
withdrawal of previously provided consent;
termination of promotional communications;
a copy of the data they provided, where technically possible;
the right to challenge unlawful processing before an authorised public body or court.

To protect personal data, VIP CAR may ask the applicant to verify their identity before processing a request.

Certain information cannot be deleted immediately when its retention is required for the performance of an agreement, compliance with tax obligations, handling of a dispute, or compliance with the law.

15. Marketing communications

Informational and promotional messages are sent only when an appropriate legal basis exists. Users may opt out through an unsubscribe link or by contacting VIP CAR.

Service messages relating to an active booking, rental agreement, payment, security, or vehicle return may be sent regardless of whether the user has subscribed to marketing communications.

16. Personal data of minors

Vehicle rental services are intended for persons who meet the applicable age and legal driving requirements.

VIP CAR does not knowingly collect personal data from children through the website for the purpose of arranging a rental independently. If such information has been submitted by mistake, a parent or legal guardian may request its deletion.

17. Third-party links

The website may contain links to maps, messaging services, social networks, payment services, and other third-party resources. VIP CAR does not control the content or data-processing practices of these external websites.

Before using an external service, we recommend reviewing its privacy policy.

18. Changes to this Privacy Policy

VIP CAR may update this Privacy Policy periodically due to changes in the website, services, or applicable law.

The current version is published on this page together with its effective date. Continued use of the website after an update means that the user has reviewed the updated version.

19. Contact details for personal data enquiries

To ask a question, request information, or exercise your rights, contact VIP CAR: